FAQ-Frequently Asked Questions

Traditional family therapy is not offered. Services focus on individual therapy, parent support sessions, and parent–child sessions when clinically appropriate.

No. Healing Is a Journey LLC does not provide:

• Custody evaluations

• Parenting time recommendations

• Court-ordered or forensic assessments

• Mediation or parenting coordination services

Providing both therapy and evaluative services would constitute a conflict of interest. If you are seeking custody-related evaluations or legal decision-making support, a qualified custody evaluator, mediator, or parenting consultant should be consulted.

Services are available for:

• Children and adolescents

• Adults across all stages of life

• Parents seeking support or guidance

• Parent–child dyads

Support is provided for concerns such as anxiety, depression, emotional regulation, trauma, parenting stress, burnout, identity challenges, and high-demand life or work environments.

All services are provided 100% via telehealth using secure, HIPAA-compliant platforms.

Clients must be physically located within the state of Texas at the time of each session.

Yes. Telehealth is a well-established and clinically effective option for outpatient mental health care. Many clients find virtual therapy to be convenient, private, and supportive—especially when accessing care from a familiar environment.

You will need:

• A smartphone, tablet, laptop, or desktop computer

• A stable internet connection

• A private space where you can speak freely

Additional preparation tips are available on the Telehealth page.

Insurance coverage varies by plan. Many insurance carriers offer telehealth mental health benefits; however, coverage is not guaranteed.

It is recommended that you:

• Contact your insurance provider directly

• Ask about mental health or behavioral health telehealth coverage

Insurance and self-pay options can be discussed during your consultation.

Session length varies depending on the service type and clinical needs. Details regarding session length and frequency are discussed during the consultation and intake process.

Yes. Therapy services for minors require consent from a parent or legal guardian. Confidentiality limits and parent involvement are discussed during intake and reviewed as clinically appropriate.

The first session focuses on understanding your concerns, goals, and background. This is a collaborative conversation designed to establish clarity, comfort, and next steps. There is no pressure to share more than you are ready to discuss.

No. Healing Is a Journey LLC is not a crisis center and does not provide emergency or on-call crisis services.

If you are experiencing a mental health emergency, feeling unsafe, or at risk of harm to yourself or others, please call 911, go to the nearest emergency room, or contact the 988 Suicide & Crisis Lifeline immediately.

To begin services, please complete the Request Consultation form. You will be contacted within 24–48 business hours to discuss availability and next steps.

No. Submitting a form, email, or voicemail does not establish a therapist–client relationship. A therapeutic relationship begins only after completion of intake documentation, informed consent, and mutual agreement to begin services.