PRIVACY POLICY

Healing Is a Journey LLC

Healing Is a Journey LLC is committed to protecting the privacy and confidentiality of all individuals who visit this website or engage in services. This Privacy Policy explains how information is collected, used, and protected.

Scope of This Policy

This Privacy Policy applies to:

  • This website and its content

  • Information submitted through contact or consultation request forms

  • General website usage

This policy does not replace the Notice of Privacy Practices (NPP) provided to clients who formally engage in therapy services.

This website and services are intended for individuals located in the state of Texas.

Information Collected

This website may collect limited personal information, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Preferred contact method

  • General information voluntarily submitted through forms

Please do not submit sensitive clinical information (such as diagnoses, trauma history, medications, or suicidal thoughts) through website forms.

How Information Is Used

Information collected through this website is used solely to:

  • Respond to inquiries

  • Schedule consultations or provide service information

  • Communicate regarding availability or next steps

  • Maintain professional records when applicable

Personal information is not sold, shared, or distributed to third parties for marketing purposes.

Therapeutic Confidentiality & HIPAA

When a formal therapeutic relationship is established, all client information is protected under applicable HIPAA regulations and professional ethical standards. Confidentiality limits, privacy rights, and data handling procedures are reviewed during the intake and informed consent process.

No Therapist–Client Relationship via Website

Use of this website, submission of forms, or email communication does not establish a therapist–client relationship. A therapeutic relationship begins only after completion of intake documentation, informed consent, and mutual agreement to begin services.

Telehealth & Electronic Communication

Healing Is a Journey LLC provides services exclusively via secure, HIPAA-compliant telehealth platforms. While reasonable safeguards are used to protect electronic communication, no internet-based system can be guaranteed to be 100% secure.

By using this website, you acknowledge and accept the inherent risks associated with electronic communication. If you prefer not to communicate electronically, you may request phone communication instead.

Cookies & Website Analytics

This website may use cookies or analytics tools to:

  • Improve website functionality

  • Understand general website traffic patterns

  • Enhance user experience

These tools do not collect personally identifiable information for marketing or advertising purposes.

External Links

This website may contain links to third-party websites for educational or resource purposes. Healing Is a Journey LLC is not responsible for the privacy practices, policies, or content of external sites.

Emergency Disclaimer

This website and its communication tools are not intended for crisis or emergency use.
If you are experiencing a mental health emergency, please call 911, go to the nearest emergency room, or contact the 988 Suicide & Crisis Lifeline immediately.

Data Retention

Information collected through website inquiries is retained only as long as necessary to respond or as required by professional and legal standards.

Policy Updates

Healing Is a Journey LLC reserves the right to update or modify this Privacy Policy at any time. Continued use of this website signifies acceptance of any changes.

Contact

For questions regarding this Privacy Policy or privacy practices, please contact Healing Is a Journey LLC through the Request Consultation page.